Solution:
When a customer makes a request or complaint, the goal of customer service is to show the customer how to remain calm and courteous.
Because the work of the costumer care is to serve as customers' first point of contact for complaints, questions, requests, feedback, or any other needs; these professionals are essentially charged with managing relationships between clients and the company.
Thus the required answer is D
Answer: It is likely that this can happen.
Explanation:
If you really want to go the extra mile to clear it all, I may recommend that you clear it off the phone as well. Hope this helps.
Answer: expediting the local area network
Explanation: Case tools are the tools or service that helps in the software development but the automatic activity. This tool can be applied on various applications like mobile apps, E-commerce websites etc.
Analyst focus on the features like improving productivity ,low time consumption,integration of the work and making the communication better with the users ,helps in producing large amount of the documents etc.
The only factor not accepted by analyst is accomplishing the operation in the LAN(local area network) as it does not facilitates this operation because it is not software development process.
Seven Domains of IT Infrastructure Seven domains can be found in a typical IT infrastructure. They are as follows: User Domain, Workstation Domain, LAN Domain, LAN-to-WAN Domain, Remote Access Domain, WAN Domain, and System/Application Domain.
Explanation:
User Domain : The User Domain covers all theusers (of any rank) that haveaccess to the other six domains.
RISKS:
-
User can destroy data in application(intentionally or not) and delete all
- User can insert infected CD or USBflash drive into the work computer
Workstation Domain : A computer of an individual user where the production takes place
RISKS:
- The workstation’s OS can have a known software vulnerability thatallows a hacker to connect remotelyand steal data.
- A workstation’s hard drive can fail causing lost data
LAN Domain : Contains all of the workstations,hubs, switches, and routers. TheLAN is a trusted zone
RISKS:
-
A worm can spread through the LANand infect all computers in it.
- LAN server OS can have a knownsoftware vulnerability.
WAN Domain : Stands for Wide Area Network and consists of the Internet and semi-private lines
RISKS:
- Service provider can have a major network outage.
- Server can receive a DOS or DDOS attack.
- A FTP server can allow anonymously uploaded illegal software
LAN / WAN Domain : The boundary between the trusted and un-trusted zones.The zones are filtered with a firewall
RISKS:
- Weak ingress/egress traffic filteringcan degrade performance.
- A firewall with unnecessary portsopen can allow access from the Internet
System / Application Storage Domain : This domain is made up of user-accessed servers suchas email and database
RISKS:
- A fire can destroy primary data
- A DOS attack can cripple the organization’s email
Remote Access Domain :The domain in which a mobileuser can access the local network remotely, usually through a VPN
RISKS:
- Communication circuit outage candeny connection.
- Remote communication from officecan be unsecured.
- VPN tunneling between remotecomputer and ingress/egress routercan be hacked
