Answer:
Knowledge.
Explanation:
The knowledge gap is defined as the difference between the customer’s expectations of the service provided and the company’s provision of the service. This usually means that managers are not aware or have not interpreted in a correct way the customer’s expectations in relation to the company’s services or products.
In a customer-orientated business (such as hotels) it is important to have a clear understanding of the consumer’s need for service.
In this example, <u>Marcia was expecting her room to be ready when she got to the hotel, the pool to be heated and the singer to be able to sing among other things. However, what the hotel had to offer was a non-ready room, a 50 degrees swimming pool and an untuned singer.</u>
<u>Thus, the difference between the expectations of Marcia and the service provided was very big</u> and therefore, we are talking about a severe knowledge gap.
Solitary confinement holds an individual prisoner in a cell alone, with no contact with other inmates. Prisoners are subjected to solitary confinement if they are considered to be a dangerous threat to others in the general prison population, especially as an added level of punishment if they have acted violently while in prison.
Solitary confinement takes a toll on a prisoner's mental health. Dealing appropriately with mental illness continues to be a problem in prisons in the United States. A 2010 article in The Journal of the American Academy of Psychiatry and the Law described how solitary confinement poses a challenge for medical ethics. The authors summarize: "In recent years, prison officials have increasingly turned to solitary confinement as a way to manage difficult or dangerous prisoners. Many of the prisoners subjected to isolation, which can extend for years, have serious mental illness, and the conditions of solitary confinement can exacerbate their symptoms or provoke recurrence."
RIP Im sorry to whoever did that to you :(
They were expelled from Bermuda for their failure to swear allegiance to the crown
