Answer:
B. Cross-train agents on both product lines
D. Implement a customer self-service portal
Explanation:
Cross-training is a way of teaching employees different aspects of the job so that they can have a measure of flexibility in the discharge of duties. Managers find this approach to be effective as they believe it saves cost and maximizes the usefulness of employees. It also helps to serve and satisfy a wider range of customers.
So for Universal Containers seeking to optimize cost without compromising customer satisfaction while managing two customer service contact centers, an effective way of dealing with the large call volumes is cross-training agents on both product lines so that they can attend to a wider range of customers. Cross-training agents on both product lines would make them more knowledgeable of the services being offered and this would minimize the need to transfer calls as all agents can provide information on the various products.
Implementing a customer self-service portal would also reduce the workload on the customer service agents as customers can access the information they need on their own.
That would be what is known as Spyware, a common form of this is known as a "Trojan Horse". This type of malware is typically latched on and hidden within files, such as when downloading a pirated version of a song, game, art-work, etc...
having their driving privilege suspended for six months.
Answer:
Try to use your mobile data but it might use up quite a bit. Also instead of downloading it transfer it to a laptop or a usb stick, or you can upload your photos to the cloud.
Document design techniques that make
your document easier for readers to skim and therefore gives your writing
"High Skim Value" is true. The answer is letter A. Documents that
give you a high skim value are the headings and subheadings, white space and
the toposgraphy.
