1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
insens350 [35]
3 years ago
9

A customer is complaining to you about an issue they are having with your company’s product. You know from experience that this

issue was caused by the customer. She is clearly wrong but is insisting that you fix the issue. What would you be MOST likely to do?
A. Let the customer finish complaining, then explain to her why she is having the issue.
B. Ask her to stop and explain that because she created the issue, the only thing to do is buy a new product
C. Tell her that you will get back to her after you ask your manager about the issue
D. Explain what she did to create the issue and help her purchase a new product
E. Tell her that you will replace the product, but she needs to be careful not to do this again
Business
1 answer:
Marat540 [252]3 years ago
8 0

Answer:

A. Let the customer finish complaining, then explain to her why she is having the issue.

Explanation:

In dealing with customers it is important that conflicts is on de-escalation in such a way that the customer is satisfied after the transaction and does not feel bad about the incident.

In the given scenario the customer caused the issue but it is important to listen to their complaint and get clarity on the situation.

Cutting the customer short because a similar situation occurred in the past may not reveal all issues. So it is better to hear the customer's full complaint.

Then we need to explain to the customer why the customer is having the issue without emphasising they are wrong.

This will reduce bad feelings on the part of the customer

You might be interested in
If a mutual fund portfolio earned a return that exceeded the return on the S&P 500 stock index, you may conclude that the fu
Brums [2.3K]

Answer:

The correct answer is letter "A": True.

Explanation:

Risk-adjusted return is a measurement of risk for an investment or portfolio. It involves comparing the return of the investment or portfolio against the benchmark which is the overall performance of the market (typically compared with the S&P 500 index). For that purpose, the approach makes use of indicators such as <em>the alpha, beta </em>or <em>standard deviation</em>. <em>Beta </em>measures how correlated is the movement of a security according to the overall market movement. If a stock exceeds the return of the S&P 500 index, it means it is outperforming the market.

7 0
3 years ago
To sum up international trade theory, we can say that the primary reason for trade is
muminat

Answer:

The primary reason for trade is for the economic development of a country.

Explanation:

Trade makes a significant and necessary contribution to the economy and the country's development particularly in underdeveloped countries. The rapid progress of underdeveloped countries in the Industrial field is due to their exports. In most countries, such would represent a significant share of their gross domestic product (GDP).

6 0
3 years ago
The_________for a soft drink manufacturer would include other manufacturers of soft drinks, fruit juices, bottled water, sports
AlladinOne [14]

Answer:

The answer is A

Explanation:

Competitive environment is an environment where competitors compete with one another for customers.

For example, Westpac, NAB, Commonwealth Bank and ANZ are in the same competitive environment. These are banks in Australia.

Types of competition are perfect competition, monopoly, monopolistic competition, oligopoly etc.

8 0
3 years ago
A primary advantage of the multiple-step format of the income statement over the single-step format is that the multiple-step fo
iragen [17]

Answer:

a. classifies expenses by function.

Explanation:

Multiple step format of income statement has the distinction of classifying expenses based on function as direct cost (non operational cost) and indirect cost ( operational cost).

Direct cost is cost that can be directly traced to the product like cost of raw materials.

Indirect cost is not directly linked to the product and includes salaries, rent, marketing cost, research and development, accounting fees, and legal fees.

Single step format on the other hand does not divide expenses based on function, but states the simplified revenue and expense of a business.

6 0
3 years ago
McQuilkin and Copan adopt different positions toward capitalism and socialism. Which author is more favorable to free market cap
Nimfa-mama [501]

Answer:

Paul Copan

Explanation:

Dr. Robertson McQuilkin can be considered a very biblical man, and as such, would always favor socialism more than free market capitalism. His phrase "Capitalism is for freedom, socialism is for equality" and the fact that he believed in a strict following of the Bible, you make him a more socialist person.

Dr. Paul Copan is also a very religious man, but his views are less extreme than Dr. McQuilkin's. He is more pragmatic and argues in favor of religion from a more neutral or agnostic point of view. He even argues that religious beliefs and economics are not mutually exclusive.

8 0
3 years ago
Other questions:
  • A project will produce cash inflows of $2,250 a year for five years. the project initially costs $11,400 to get started. in year
    10·1 answer
  • Are used to describe the basic characteristics of study populations and other data sources.
    13·1 answer
  • Hope is desperate for the new designer purse that she saw while window shopping at her local mall. She knew every girl in school
    11·1 answer
  • The concept by which pay is distributed based on work produced rather than hours worked was called _______________.
    7·1 answer
  • Protsky Inc. paid a dividend of $2.20 per share this year. The dividend growth rate for Protsky's dividends is 3 percent per yea
    7·1 answer
  • Dawson Toys, Ltd., produces a toy called the Maze. The company has recently established a standard cost system to help control c
    7·1 answer
  • What does the phrase "Revenue is recognized at the point of sale" mean? a.Revenue is recorded in the accounting records when the
    11·1 answer
  • Fellingham Corporation purchased equipment on January 1, 2019, for $240,000. The company estimated the equipment would have a us
    14·1 answer
  • H) Is necessary to trim fruit plants? if yes Why?<br>​
    12·1 answer
  • Résumés should include the following:
    12·2 answers
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!