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insens350 [35]
2 years ago
9

A customer is complaining to you about an issue they are having with your company’s product. You know from experience that this

issue was caused by the customer. She is clearly wrong but is insisting that you fix the issue. What would you be MOST likely to do?
A. Let the customer finish complaining, then explain to her why she is having the issue.
B. Ask her to stop and explain that because she created the issue, the only thing to do is buy a new product
C. Tell her that you will get back to her after you ask your manager about the issue
D. Explain what she did to create the issue and help her purchase a new product
E. Tell her that you will replace the product, but she needs to be careful not to do this again
Business
1 answer:
Marat540 [252]2 years ago
8 0

Answer:

A. Let the customer finish complaining, then explain to her why she is having the issue.

Explanation:

In dealing with customers it is important that conflicts is on de-escalation in such a way that the customer is satisfied after the transaction and does not feel bad about the incident.

In the given scenario the customer caused the issue but it is important to listen to their complaint and get clarity on the situation.

Cutting the customer short because a similar situation occurred in the past may not reveal all issues. So it is better to hear the customer's full complaint.

Then we need to explain to the customer why the customer is having the issue without emphasising they are wrong.

This will reduce bad feelings on the part of the customer

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Suppose that preferences over private consumption C and public goods G are such that these two goods are perfect substitutes, th
Temka [501]

Answer:

Please see explanation below.

Explanation:

Public goods are goods consumed collectively, they are provided for all members of a community,

no one can be excluded from their consumption. The consumption by one person does not decrease the consumption possibilities for others. Public goods are available for everybody without paying, and these goods cannot be rationed: they are either provided for the whole community, or for no one. Examples of public goods include the public lighting system, public roads, radio broadcasts, national defence, lighthouses, town pavements, etc.

Private goods, on the other hand, are goods consumed individually, and if a unit has been consumed by

someone, then no one else can also consume the same unit. Private goods are scarcely available, and consuming a unit will decrease the amount available for further consumption. Therefore consumers compete for private goods, i.e. private goods are rival in consumption. Consumers can consume them if they pay the price, non-payers are excluded from consumption.

In the first scenario, given that both the private good and public good are perfect substitutes, the optimum quantity produced by the government is at the point where marginal social cost is equal to the marginal social benefit. This optimum output is lower than that of the private firm because the price of public good is higher than price of private good (since marginal social cost > marginal private cost).

If b increases, that means consumers are willing to give up more units of public goods for one unit of the private good. Therefore, the quantity produced by the government will reduce.

For the second part of the question: C = aG, where a > 0.

This implies that equal or more units of the private good is consumed with a particular units of public good. The optimum output still remain at the point where marginal social cost is equal to marginal social benefit but this output level is lower than if the two goods were to be perfect substitutes.

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Peking Palace Company reported the following: Standard quantity per unit 3 lbs. Standard price per pound $2.75 Actual pounds use
SCORPION-xisa [38]

Answer:

$577.5 favorable

Explanation:

Data provided in the question:

Standard quantity per unit 3 lbs

Standard price per pound = $2.75

Actual pounds used = 15,000 lbs

Actual price per pound = $2.90

Number of units produced = 5,070

Now,

The direct materials quantity variance is given as;

= | ( Actual quantity - Standard quantity ) | × Standard price

= ( 15,000 lbs - {Standard quantity per unit × units produced}) × $2.75

=  ( 15,000 lbs - { 3 × 5,070}) × $2.75

= | ( 15,000 lbs - 15,210 ) | × $2.75

= $577.5

Since,

Standard quantity is higher than the actual quantity

thus,

$577.5 favorable

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