Question

Sue is the Healthcare Manager and has sent out a patient survey recently to understand the patient experience at the doctor’s office. Sue and the doctors sat down and reviewed the survey results. The survey data shows two important themes: (1) the office has long wait times and (2) the medical staff is unfriendly. Step 2: Create a new thread and answer all three parts of the initial prompt below: After reviewing the surveys with the doctors, describe what should be Sue’s next steps to ensure patient satisfaction. When you implement your next steps/solutions, what challenges may arise? Should healthcare teams always use survey data to dictate their daily operations? Or should healthcare teams selectively use the survey data to improve their daily operations?

Answer 1

When we look at the healthcare system,survey data suppose to be

selectively used instead a methodology that is mixed should be followed like most times, gathering feedback face to face or personally and them finding the problems would them be useful.

However,the survey data has options that are limited in number and mostly a rating scale or yes/no. But if the actual issues need to be found out,them you know interviews will be useful,but completely depending on the survey data will totally be biased.

Looking at the cases given, it is clearly stated that there is a problem with the wait time and the nature of the staffs that is unfriendly, however,it is important that clarity could be provided when the details are known.