1. The selling of indulgences (claimed to be tickets straight to heaven if you gave money)
2. Greed (heavy taxation, took money that was used for luxuries rather than charity)
3. Abuse of power (lack of separation of church and state)
The question is incomplete and the full version can be found online.
Answer:
c.
minimizing the amount of time customers wait is a key factor in service quality
Explanation:
The correct option is c. because most research on the subject has concluded that, mainly in Western society, customers that have to wait for service for too long of a time will most likely have a low satisfaction overall service quality, so minimizing the time customers wait is a key factor in service quality.
Option a. is incorrect because services should be adapted to different geographic regions based on their customers' characteristics, such as their response to waiting for service.
Option b is incorrect because even though shopper analytics can improve the wait time problem, they are not a key element for this example.
Option d. is wrong because, even if they receive the desired service, waiting is most likely not going to be considered acceptable to customers.
Answer: Stimulus generalization
Explanation:
Stimulus generalization is the tendency when a factor tends to respond to a stimulus in the same way as it responded to the similar stimulus.Responses are conditioned in such scenarios towards other stimulus.
According to the question,stimulus generalization is being tested through Watson and Rayner on Albert as he gets scared from rat.They wanted to research whether Albert as same fearful response toward similar creatures like rabbit etc
