Answer:
autocratic
Explanation:
The autocratic leadership style refers to a management style where all the important decisions are made by one single person, the leader. He/she will not even bother to ask their subordinates about their own ideas, they only trust their own judgment and generally refuse to take advice from others.
Your answer is d.should deduct toe outstanding fees from the refund expected.
Answer:
Cash shorting = 36,010 - 36,006 = $4
DR Cash $36,006
Cash Short and Over $ 4
CR Sales $36,010
There is a shortage of cash as the sales figure is more than the cash amount. The Cash Short and Over account will therefore be debited to reflect this expense.
Answer:
- Exrpress understanding and explain why his/her demand is not acceptable.
Explanation:
When dealing with a <em>customer</em>, and you consider he/she is not rigth, you should be able to express your point of view in a respectful way but clearly preserving your rights. That is <em>assertiveness</em>.
You must confront him/her in a constructively way: make it clear why the claim is not correct or fair, even how it affects the your or the company's right: you undersant him/her but he/she must understand you too.
You should prevent the situation from escalating to greater proportions but you should not give in to unfair demands that involve a loss for the company.
