What Courtney is experiencing in the question is a process called service recovery.
It refers to a paradox where a customer will think highly of a company when the company has fixed the problem that the customer is facing from its service, compared to how the customer would perceive the company when it gives a non-faulty service.
Customer retention is mainly determined by how a company resolves a problem that a customer faces due to a faulty service or product.
Answer:
Forming.
Explanation:
The forming stage includes a time of direction and acclimating. Uncertainty is high during this stage, and individuals are searching for leadership and authority. A member who declares authority or is educated might be hoped to take control.
Answer:
$1,800 million
Explanation:
According to the quantity theory of money , velocity = nominal output / money supply
If velocity is 3 and money supply is $600 million, nominal output = $1,800 million .
I hope my answer helps you
Answer:
10.67%
Explanation:
Gecko Company
Gecko = Expected Earnings growth rate = 8% annually
As there are no Capital gains tax, thus after Tax returns = Pretax returns
= 8%
Expected Dividend yield of Gordon = 5%
After tax returns = 5(1-.25)
=5(0.75)
= 3.75%
Assuming the pay out ratio = 100%
Gordon’s required pretax return = 8/ (1-.25)
=8/0.75
= 10.67%
At pretax return of 10.67% on Gordon the after tax returns on both the stocks are equal.
It would be C because women are thought to be physically weaker and not as useful as men. Women can be useful but in certain professions its a lot harder for them. Also men tend to be more willing to work when they get injured or such.
