Answer:
1. It is not as bad as it seems, and it is better than it seems. (Then explain why)
2. I understand your situation, and I am willing to help you.
3. There might be a miscommunication, because deep down, I know that you don't believe what you are saying.
4. Just take a moment to breath and relax.
5. It may seem bad, but eventually you will be able to overcome and surpass this.
Explanation: You want to go with cam and soothing words and tone, especially when handling with this topic. You choice of diction is crucial.
