Answer:
1. Supervisors fit in the middle level of the organization pyramid.
2. A major trend that is changing the role of the supervisor at that level is the concepts of mentoring, coaching, and staff training. The supervisor's role is expanding to include these activities that will ensure process improvement, enforce adherence to organization's rules, and enable improved cross-functional relationships.
Explanation:
Primarily, supervisors are known to motivate employees, direct the activities of others, select the most effective communication channel, and resolve conflicts among team members. However, the changing trend now views the supervisor as an educator, sponsor, coach, counselor, and director. Therefore, the supervisor is expected to deplore all his skill-sets, including effective communication in combination with daily conflict resolution, transformational leadership, critical thinking, interpersonal relationship, time and priority management, and problem-solving skills.
