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Leno4ka [110]
2 years ago
10

Which of the following is one of the value gaps that can undermine customer experiences and can damage relationships?

Business
1 answer:
s2008m [1.1K]2 years ago
5 0

Answer:

Service Quality Gaps

Explanation:

Service Quality simply refers to the level of satisfaction a customer gets from a service.

Therefore, Service Quality Gaps is one of the value gaps that can undermine customer experiences and can damage relationships.

This is because, based on the level of customer satisfaction, a relationship could be built or destroyed.

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Diamond Design Company makes custom chairs for individual customers. On September 1, there was one job in process, Job 243, with
Romashka [77]

Answer:

Net operating income= $3,152

Explanation:

Giving the following information:

Job 245 was completed on September 14 and the client was billed at cost plus 40%.

Job 245:

Direct Materials= $6,700

Direct Labor= $2,300

Overhead= 0.60*2300= $1,380

Total cost= $10,380

Sales= 1.4*10380= $14,532

Cost od goods sold= 10380

Gross profit= 4152

Selling and administrative expense= 1000

Net operating income= $3,152

3 0
3 years ago
Suppose a stock had an initial price of $54 per share, paid a dividend of $1.30 per share during the year, and had an ending sha
ioda

Answer:

Use the equation for total return:

total stock return= (P1-P0)+D/P0

P0=Initial Stock Price

P1=Ending Stock Price (Period One)

D=Dividends

-3.15%---Percentage of total return

Dividend Yield-2.41%

Capital Gains-- -5.56%

8 0
3 years ago
Kevin purchased a lawn mower. The blades were so dull that the mower could not cut the grass in his backyard. Due to the existen
tamaranim1 [39]

Answer:

implied

Explanation:

Warranty is an assurance that a product will do the work for which it was intended and be of the same quality and grade like others of its class received by a buyer of a product from the seller whether expressly stated or not . This follows that where the product is discovered to be substandard or defective, the seller will either repair or replace the product in line with the terms and conditions of sales.

Implied Warranty is a quality assurance statement given by a buyer to a seller that is neither oral nor written but generally understood by law to be associated with products and services of that industry

7 0
3 years ago
On June 1, $50,000 of treasury bonds were purchased between interest dates. The broker commission was $500. The bonds pay intere
timurjin [86]

Answer:

$50,500

Explanation:

The investment treasury bonds account must be debited by $50,500 which includes the face value of the bonds ($50,000) and the broker's commission ($500). Investment accounts only record the purchase price of the bonds, they do not record any accrued interests.

4 0
3 years ago
The business environment consists of several factors that affect a business's ability to be successful and operate profitably.Cr
Damm [24]

Answer:

1. technological

2. Social

3. Competitive

4. Economic and legal

5. Global

Explanation:

environmental forces can be defined as those factors that have the ability to affect or influence how an organization or business operates.

based on the question, 5 environmental forces have been identified with each:

<u>1. Technological</u>

for Booksellers- Boarders, they eventually went bankrupt because of technological advancement that has made books readily available on the internet. so people easily go for these soft copies rather than the hardcopy that they used to.

<u>2. Social</u>

Snap for Seniors- Eve Stern is an entrepreneur who started a business. this is a social environment force that is involved in serving the needs of the elderly.

<u>3. Competitive</u>

blackberry- When the BlackBerry phone system quit working, it affected 70 million customers. Those customers turn to other cellphones which offered the reliable service business customers demand, at a lower price. customers are always likely to go to the side of the competition where prices seem to be fairer.

<u>4. Economic and legal</u>

Jeffries Roofing- Tom Jeffries owns Jefferies Roofing company. In his proposals, Tom describes materials to be used and a price. When the customer signs the bid, it becomes an enforceable contract.

<u>5. Global</u>

WalMart- In China, Walmart has nearly doubled in size and made "Made in China" stickers are visible all over Walmart stores in the United States.

7 0
2 years ago
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