The firms may need to focus additional effort on retention strategies.
Retention strategies are means employed by firms to retain their customers both new and existing, over some specified period.
Where a company has high customer retention, it means customers would continue to patronize the company's products and not not defect to another product or business.
Customer retention process starts with the first point of contact in an organization and spread through the whole duration of the customer's relationship with the organization.
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John Kotter’s theory for leading can help business staffs to
improve their performance especially in completing assignments and improving
teamwork. His theory centers on eight
steps:
1.
Creating urgency to spur change.
2.
Forming a powerful coalition from people of
diverse talents.
3.
Make a vision of change that would inspire and
rally your group.
4.
Communicate that vision so that all of you
understand what needs to be done.
5.
Remove obstacles that would impede your goals.
6.
Create short-term wins that would help in the
short run but will contribute in the long run.
7.
Build on change while the momentum is there.
8.
Anchor that change as a model for others to
follow.
<span>If japanese cars surge in popularity in the united states, this event most likely will cause the japanese yen to Appreciate </span><span>and the u.s. dollar to Depreciate.
If japanese cars become more popular in united states, Japn will have a surplus of export-import scale towards united states.
This will cause Japanese yen to gain more strength toward United States dollar and cause the appreciation.</span>
