Question

What accesses organizational databases that track similar issues or questions and automatically generate the details to the representative who can then relay them to the customer

Answer 1

Answer: Call scripting

Explanation:

A script refers to the computer language that has different commands in a file and can be executed without them being compiled.

Call scripting can be used in accessing organizational databases which track identical issues and then automatically generate the details to the representative who can then relay them to the customer.