I would say D because Vera is illustrating going above the boundary to meet your customers needs and recommends products. It's not A because the statement would have implied the number she has served or money she made for the company. B is not correct because that has NOTHING to do with customer satisfaction, but with intelligence (education). Lastly, C is not correct because there's not enough information about how determined she wants to succeed.
Answer:
to provide food to the family
Clare complains about her job duties at work, rarely completes assigned tasks, and is regularly late for work. When she is fired she claims it was due to her co worker badmouthing her instead of blaming it on her own poor work performance. Which defense mechanism explains clares reaction