Greer decision is linked with the inconsistency of the quality of services.
<u>Explanation:
</u>
The consistency with which the service attributes anticipated for customers are delivered is a reliable measurement of total quality in the service industry. Consistency defines how sometimes you demonstrate and offer your clients the desired service quality.
Consistency of service is always expected by all customers; they want calm and no disagreeable surprises. In manufacturing, performance improvement is accomplished via a technique called statistical control of processes or SPC to minimize system uncertainty or variability.
For example, you can't create a consistent quality of service if you're prompt, correct and polite to certain of your customers, sometimes in all your branches. Therefore to say, good service turns into an error. Credibility will not be lasting or successful.
Answer:
D
Explanation:
if you refuse to tell others the problem then you risk everything
Answer:
Pros and cons are for every method listed below. A person can only see his strength and power during self assessment and he may ignore all his mistakes as it can be his over confidence in himself. Graphic rating may be disappointing as many employees can get same rating and there will not be any difference among them in the pay rise.
Explanation:
There are four major performance appraisal tools
1. Self assessment
2. Graphic Rating
3. Behavioral Checklist
4. 360 degree feedback
Answer:
B. 1.291%
Explanation:
The computation of the standard deviation is shown below;
= 2000 + 2001 + 2002 + 2003
= 0.5 × 14% + 0.5 × 16% + 0.5 × 15% + 0.5 × 17% + 0.5 × 16% + 0.5 × 18% + 0.5 × 17% + 0.5 × 19%
= 15% + 16% + 17% + 18%
= stdev( 15% + 16% + 17% + 18%)
= 1.291%
Hence, the correct option is b.
