Zach is a pharmaceutical sales representative and must put on a smile every day at work with his clients. Discuss the emotional
labor experienced by Zach. Explain the significance of emotional intelligence demanded of Zach in order to be successful, and how he applies his emotions and moods in his job. Give your answer in narrative form, in a detailed manner.
Zach is a sales agent who must place a grin to his face every day, regardless of his psychological state This requires a lot of emotional work because there must be a disconnect in his true feelings and how he must look to his customers.
Zach has to be emotionally intelligent in order to be competitive at his career. Emotional awareness is described as the capacity to control one's own feelings. He may be experiencing mental dissonance and not feel like smiling on certain days, but he must smile for his customer in order to serve himself well and close the transaction.
Zach cracks the bargain by channeling his optimistic feelings and incorporating a positive attitude into his jib. When customers are in a good mindset often make fast choices and buy the goods on sale. So, in his work at a pharmaceutical firm Zach spreads happiness and optimistic feelings.
Personality, is our traits of feelings,thinking and behavior which includes our moods ,attitude
and opinions which are expressed through our interactions with people around us. It refers to our behavioral characteristics which can be observed when we socialize with people around us and our environment.