Question

Helen a regular customer need to send money to her grandson best friend after receiving an emergency call their car broke down while traveling across the country what should you do/say to determine if Helen is a victim of fraud

Answer 1

Answer:

The correct answer is -

- is your grandson ok? How come he didn't call you directly

- Aren't you lucky to be so close with your grandson and his friend; do you get to see or talk with them often?

Explanation:

To know if Helen is a victim of fraud or not we need to analyze and ask the question to see if the doubts are valid or not. It is very unlikely that her grandson's best friend calls her and not the grandson himself for help. Are they are so close and often meet so they are well known to each other to ask for such type of help and why not the grandson.

If they really well know with the friends and their grandson is able to ask the help himself, this is genuine if not she might have victim of the fraud.