Phishing is when someone (or a group) calls/texts/emails/etc people pretending to be someone else (the police or the irs) and demanding for money by scaring the person. It helps people make money because some of the victims that they demand money from will fall victim and give them the money
It is a short term for of stress that occurs in temporary situations. It is a short term stress when the problem/concern has a solution and then the stress goes away
open to bad news C) When it may benefit them or somebody else
Candidate interview... C) close with good wishes D) Buffer the opening
Forgot to turn in report .... B) Accept responsibility of the mistake D) Apologize with sincerity
Bakery customer ... A) Defensive remark B) freebie or promotional discount C) a statement of company policy regarding refund
It provides no explanantion. A) It makes a promise that might br difficult to keep
Explanation:
To make somebody feel cared you must show understanding of his/her problems.
People are open to bad news if you present them with facts and tell about the best possible outcome for everyone
Reject a candidat with good wishes and providing feedback on his/her application.
When you make a mistake accept responsibility and apologize with sincerity. You must try to suggest an alternative to make up for your mistake
Defend your product with a remark that would gain understanding of the customer. Adhere to the company policy and offer something to make the customer happy
The letter doesn't mention any reason for not being able to make exceptions. A promise is made that might be difficult to keep as different people may have different expectations for "bigger bonus checks"
