Answer:
customer excellence
Explanation:
The night clerk is not in charge of looking for dry cleaners, he is not Maria's personal assistant nor does he own or operate a dry cleaning service. So the fact that he did more than his job requires him to do, exemplifies how Ritz-Carlton's employees are committed to providing excellent customer service. That small extra effort can really make a difference.
Answer:d. total market service quality survey.
Explanation:
The analysis of the total market service quality survey helps to provide details information on the product performance, personal contributions to success, company competitor performance, and other market related results.
Employee survey will not give information on the product nor customers evaluation, customer focused interview will miss out other vital information like competitors market performance, solicitation of customers complain may be bias and mystery shopping may not be adequate to be used for evaluation.
Answer:
False
Explanation:
Psychographic segmentation involves classifying people by preferred activities, interests, opinions, social class, personality, and lifestyle. Psychographic segmentation categorizes customers based on internal characteristics. Psychographic segmentation requires marketers to consider what customers value in life, why they behave in specific ways, and the things they consider valuable.
Geographic segmentation is the strategy marketers use when you serve customers in the same area.
The answer is : Producers respond by supplying more bread
When shortage of breads increases, the demand of the product will jump through the roof, which will also increase its price
To gain the maximum profit, the producers will respond by supplying more bread until the shortage is eliminated
