Which task can be completed using the Help interface?

An important marketing metric used to evaluate how well firms perform on the five service quality dimensions is the __________,

Pavlova-9 [17]

Answer:

Zone of tolerance

Explanation:

Zone of tolerance with respect to a service refers to, the acceptable range to a customer, that lies between the perceived desired level of service expected and the minimum level of service acceptable.

The service which the customer anticipates or expects to be delivered by a firm is referred to as predicted service.

Customer expectations do not depict a single level of expectation, rather they follows a range of expectations. This range is represented as zone of tolerance.

If the service received lies in the zone of tolerance, the customer would be satisfied. If it is higher than the desired level, the customer would consider it exceptional.

In case the service received falls below the minimum level of acceptance, the customer would be disappointed and feel deceived or tricked.

4 0

3 years ago

The pharmaceutical company Merck's new drug Vioxx was a blockbuster, generating revenues of $2.5 billion a year by 2002 and grow

nalin [4]

Answer:

Core Values

Explanation:

In the given scenario, Merck has deviated from its core values which are dedicated to the healthcare sector and transparency of drug development. It manipulated and didn't made the side effects of the drug public during testing.

4 0

3 years ago

Read 2 more answers

Which of the following is an example of a strategic action?

Pavlova-9 [17]

Answer:

Option D. Entry into the European market by Home Depot.

Explanation:

The reason is that the strategic actions are long term actions and are market based moves which bounds the organizational resources for implementation and are also very difficult to reverse.

So here use of coupons, fare increases and two for one offers are easily reversible, requires fewer organizations resources for implementation and short term decisions which means these are tactical actions.

Whereas the decision to enter european market by Home Depot is long term decision, bounds organization resources for implementation and is very difficult to implement or reverse the actions once taken, so it is strategical action of Home Depot.

8 0

3 years ago

Fickel Company has two manufacturing departments—Assembly and Testing & Packaging. The predetermined overhead rates in Assem

Archy [21]

Answer:

Instructions are listed below.

Explanation:

Giving the following information:

The predetermined overhead rates:

Assembly= $22 per direct labor-hour

Testing & Packaging= $18.00 per direct labor-hour

The company’s direct labor wage rate is $24.00 per hour.

Job N-60:

Assembly:

Direct materials $390

Direct labor $228

Testing & Packaging:

Direct materials $45

Direct labor $132

1) To calculate the total manufacturing cost, first, we need to allocate overhead. To do that, we need direct labor hours for each department.

Assembly:

Direct labor hours= 228/24= 9.5

Testing:

Direct labor hour= 132/24= 5.5

Allocated MOH= Estimated manufacturing overhead rate* Actual amount of allocation base

Allocated MOH= 22*9.5 + 18*5.5= $308

Total manufacturing cost= direct material + direct labor + allocated overhead

Total manufacturing cost= (390 + 45) + (228 + 132) + (308)= $1,103

2) Unitary cost= 1,103/10= $110.3

6 0

3 years ago

York Casting Services started the year with total assets of $110,000 and total liabilities of $50,000. The revenues and the expe

Wittaler [7]

Answer:

Net income: $

Revenue 140,000

Expenses (50,000)

Dividend paid (70,000)

Net income 20,000

Net income is the amount of increase in stockholders' equity.

Explanation:

Net income is the excess of revenue over expenses and dividend. A positive net income increases the stockholders' equity. Common stockholders are legal owners of a company, thus, any income not distributed as dividend increases their equity.

6 0

3 years ago