Answer:
Give the customer time to express his/her anger and then restart the conversation.
Explanation:
A person working as a help desk executive is meant to be equipped with customer service skills and experience. They are the mediator between the customers and the actual service providers in a company.
A good help desk executive should have good communication skills, they should have the ability to diffuse tension which it needed in this context.
Answer:
This is because the key in relationships['jimmy'] is wrong. The first letter "j" should be uppercase. The key in the given dictionary is "Jimmy" and therefore a lowercase "j" will result in a KeyError exception. The key is case sensitive and therefore a minor mistake in a single letter either in lowercase or uppercase will cause the error. The correct usage of key to address the value should be relationships["Jimmy"].
Answer:
Which question would you like help with?
Answer:
The five eras are general- purpose mainframe and minicomputer computing, personal computers, client/server networks, ...
Answer:
1. False
2. False
3. True
4. False
Explanation:
1. Folders are the containers to store files
2. The delete option deletes the file
3. Files are moved to recycle bin after being deleted, and can be permanently deleted from recycle bin
4. "MS-DOS was the main operating system for IBM PC compatible personal computers during the 1980s, from which point it was gradually superseded by operating systems offering a graphical user interface (GUI), in various generations of the graphical Microsoft Windows operating system."
<em>source for #4: Wikipedia</em>
