According to the figure, I believe it’s 16.
A lot of the answers to questions like these are on a site called quizlet it’s very helpful and gives detailed answers.
Answer:
communication, courtesy, and credibility
Explanation:
When customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty it implies that the customer are concerned with the quality service of communication, courtesy and credibility.
Communication, courtesy and credibility are important determinant of quality service.
The (president pro tempore) fills in for the vice President
