1) genuine liking for people= enjoying helping people. more than a chart to the patient.
2) cheerfulness= being friendly
3) empathy= showing that you are concerned.
C. that is your answer because as your heart contracts, blood flows and IF your heart is not strong enough, it will be hard to breathe.
I think its B because Charlie is overweight and should start a exercise routine and diet but his caliper test doesn't make sense since his BMI is so high.