That statement is true
If your focus is solely for taking notes, you should learn to let go potential disagreement between you and the speaker and focus what the speaker had to say. You should also think critically and formulate questions if there is something that you do not understand.
The governments of Zurich and of Holland sought to eliminate the illegal status of their residents who did drugs and to undercut the profits of the drug dealers. However, the policies did not apply<span> only to the current residents of the </span>city<span>. </span>
B..........................................................
Answer: A. Expressing rage over the terrible plight of drug addicts to demonstrate her intense commitment to change
Explanation: What will certainly not increase credibility with the audience is expressing rage. While it may seem that expressing rage and anger is good for showing commitment to a problem, a desire for change, and that Amy cares about reducing the suffering of drug addicts, rage shows that there is a lack of composure with Amy, and composure is key when one wants to gain credibility, because anger can point to certain shortcomings of anyone who wants credibility at all costs.
On the other hand, showing keen interests and enthusiasm for problem solving indicates dynamism, while quoting adequate sources to confirm claims and fluent speaking are elements of competence, that is, someone who has the competence to solve a problem.