They teach this because the same situation will
happen time after time.
<span>
<span>UPS founders wanted to stick to the same procedures and this
will also help the drivers in their decision-making skills. UPS procedure of
handling a package consist a twelve-step process which needs to be completed in
15.5 seconds, this kind of programmed decision help the company move forward.</span></span>
National Industrial Recovery Act (NIRA)<span>
</span>