Max's cell phone plan charges a monthly
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We want to find the value that makes
To find it we must look at the standard normal table, using the complementary cumulative table we find that
Then, using the z-score we can find the minimum score needed, remember that
Where
σ = standard deviation
μ = mean
And in our example, x = minimum score needed, therefore
Rounding to the nearest integer the minimum score needed is 568, if you get 568 you are at the top 20.1%.