The difference between drugs and medicines is pretty basic, but a lot of people often interchange them. The main thing that differentiates them are their legality and society's perception of them. Both are used for the treatment or cure of diseases, but drugs have a more stimulating and addictive effect to the body than medicine. On the other hand, medicines generally don't have such effects.
Attention to detail and timeliness are important skills for this. Also, one must be non-judgmental and impartial.
1. What it will do to help
2. Possible side-effects
3. How long this person will be taking it.