Answer:
1. <em>C. Set an end date to take action in the closing.</em>
<em>2. C. Revision A </em>
<em>3. </em><em><u>supply explanations and additional information</u></em><em>.</em>
<em>4. A. Acknowledge the problem, and let the customer know that the company is working to rectify the situation.</em>
Explanation:
The purpose of many business messages is to make a request or to reply to previously received communication. Familiarize yourself with the organization of these messages so you can communicate your purpose and achieve a positive outcome.
1. Read the scenario. Your manager asks you for advice about a request e-mail she is composing to a customer. What advice would you give?
<em>C. Set an end date to take action in the closing. </em>
<em>The reason is because starting with a deadline would be rude and the date of the deadline should be specific. The requirement of the request should come before the deadline.</em>
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2. Read the following request message.To: Customer Support From: Helen Martin Subject: Warranty Information for Netbook Computer Revision A: 1. Where do I find my warranty information?2. How long does the average netbook repair take?3. Do I need to mail in my netbook for repairs or bring it to your local repair shop?Revision B: 1. Where is my warranty information? B. How long does the average repair take? C. Do I have to mail in my netbook?Revision C: Where do I find the information?How long does it take?Can I take it to my local shop?
Which of the preceding revisions is the best revision for the body of this message?
<em>C. Revision A </em>
<em>Because it is more detailed, specific about the product in repair ''netbook'' and precise on the method of bringing the product for repair.</em>
3. Complete the following sentence with the drop-down menu.Direct response messages might <em><u>supply explanations and additional information</u></em><em>.</em>
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4. Read the scenario: You manage the social media presence of a company that manufactures travel apparel and gear. A customer posts an angry comment about a suitcase that failed to function properly after its first use. This is not the first complaint the product has received. How should you respond to the customer?
<em>A. Acknowledge the problem, and let the customer know that the company is working to rectify the situation.</em>
<em>This is imperative because it is not the first complaint the product has received. Responses and assurance that the problem is being solved will pacify the customer.</em>
