The one that is Andy experiencing is : Non-price competition in a competitive market
In this type of market, the consumer is basically choose their decision based on the attribute of their products, (in this case, andy would likely to choose the one that provide better service, not the price alone)
hope this helps
your answer is III. It usually involves the participation of a large number of people united for a common goal. this is because it is the closest definition to what a social movement is.
Dana (30) most likely due to people becoming more stable in "Mid-Life," A range from around 25-45. It starts to become unstable around 50, so my guess would be Dana (30)