Answer:
TRIAL
Explanation:
The adoption process for a new product is the mental process through which an individual passes from first learning about an innovation to final adoption.
Consumers go through 5 stages in the process of adopting a new product. These are: product awareness, product interest, product evaluation, product trial, and product adoption.
During the product trial, consumer tries the new product on a small scale to improve his or her estimate of its value.
If the consumer is satisfied with the product, he or she enters the adoption stage, deciding to use the new product fully and regularly.
Therefore, the stage of the consumer adoption process Siobhan's case (decision to use her roommate's free guest passes to try out the new health club to see if it meets her needs) represents is TRIAL.
Complete question:
Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced.
What should the Consultant recommend to gather information on Knowledge article usefulness?
-. Install Knowledge Base Dashboards and Reports AppExchange package.
-. Create a group of super users that will evaluate and manage articles.
-. Send out a monthly survey to customers requesting feedback.
-. Contact Salesforce to send a report on article efficacy.
Answer:
The Consultant recommend to gather information on Knowledge article usefulness should Install Knowledge Base Dashboards and Reports AppExchange package.
Explanation:
They empower the clients with a basis of knowledge and therefore up to 60% more service and support. In fact, you may also get immediate answers to those questions the staff and members of the team need instead of emailing them all using apps for information base.
Skills articles are often used so expertise articles can be used from these options to view themselves in the fields of customer support and to solve consumer cases. The expertise with Sales-force helps agents to create offers from an event.
C. Bar chart , It’s a better visual to see the different votes the classmates chose for their 4 field trip options.
Answer:
. sunk-cost bias.
Explanation:
Sunk cost is money that has already been expended and cannot be recovered.
According to the sunk cost bias, a person would continue with a particular course of action or project regardless of its outcome because of the unrecoverable amount (sunk cost) that has been spent on the project.
I hope my answer helps you
