When dealing with an emotional outburst, what would be the recommended next step after you have allowed the other person to spea

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2 years ago

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SCORPION-xisa [38] · Answer 1 · 2023-01-17T10:20:20+03:00

The recommended next step after you have allowed the other person to speak is to ask questions.

<h3>Ask questions</h3>

When you see or hear the emotional layer, stay calm, keep your tone level and ask a question to draw them out and get them talking about values. “I get the sense you’re frustrated. What’s behind your frustration?” Listen to their response and then go one layer further by testing a hypothesis.

In conclusion, we can conclude that ask questions is the next appropriate step.

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