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kenny6666 [7]
2 years ago
5

When a support agent does not know the answer to a question, a good incident management strategy is to tell the user ____.

Computers and Technology
1 answer:
laiz [17]2 years ago
4 0

When you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her.

<h3>What is incident management?</h3>

Incident management can be defined as a strategic process through which a business organization or company identifies, analyzes, and correct hazards, so as to ensure that normal service operation is restored as quickly as possible to end users after a disruption, as well as to prevent a re-occurrence of these hazards in the future.

As a support agent, if you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her at a latter time.

Read more on incident management here: brainly.com/question/11595883

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<h3>What is this stage about?</h3>

This is known to be the phases of development where there is  Analysis or one can say requirements gathering and where one has clearly set out problem or project as well as others.

Note that In the Analysis phase of the SecSDLC, the team studies documents and looks at relevant legal issues that could affect the design of the security solution.

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brainly.com/question/13897351

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