1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
kenny6666 [7]
2 years ago
5

When a support agent does not know the answer to a question, a good incident management strategy is to tell the user ____.

Computers and Technology
1 answer:
laiz [17]2 years ago
4 0

When you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her.

<h3>What is incident management?</h3>

Incident management can be defined as a strategic process through which a business organization or company identifies, analyzes, and correct hazards, so as to ensure that normal service operation is restored as quickly as possible to end users after a disruption, as well as to prevent a re-occurrence of these hazards in the future.

As a support agent, if you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her at a latter time.

Read more on incident management here: brainly.com/question/11595883

You might be interested in
Resolution has the most impact on the size of photo print you can make.
siniylev [52]
If you want the best possible print, you need to upload the best quality digital file. Sometimes photos might look just fine when you look at them on your computer screen, and you might wonder what’s up with us when we say we can’t print them. Photos that don’t have sufficient resolution will look all blurry and pixilated (blocky with jagged edges) when printed.
3 0
3 years ago
Array testGrades contains NUM.VALS test scores. Write a for loop that sets sumExtra to the total extra credit received. Full cre
Soloha48 [4]

Answer:

12.       for (i = 0 ; i < testGrades.length ; i+=1 ){

13.           if (testGrades[i] > 100){

14.              sumExtra = sumExtra + testGrades[i] - 100;}

15.       }

Explanation:

We first iterate through the entire testGrades array. For each test score that is in testGrades ( that is testGrades[i] ), we see whether or not the test grade is above 100 (See line 12) . If test grade is greater than 100, this means we have extra credit. We simply subtract 100 from the test grade, add it with the previous value of sumExtra and store the value back in sumExtra(see line 14). Once i is greater than the length of the test grades, the loop is exited. We can now print sumExtra to obtain the result.

5 0
3 years ago
Write a program that prompts the user to enter in a postive number. Only accept positive numbers - if the user supplies a negati
marusya05 [52]

Answer:

The c++ program to check prime numbers is shown below.

#include <iostream>

using namespace std;

int main() {

   int num, prime=0;

   do

   {

       cout<<"Enter a positive number."<<endl;

       cin>>num;

       if(num<1)

       {

           cout<<"Invalid number. Enter a positive number"<<endl;

           cin>>num;

       }

   }while(num<1);

   

   if(num==1 || num==2 || num==3)

       cout<<num<<" is a prime number."<<endl;

   else if(num%2 == 0)

       cout<<num<<" is not a prime number."<<endl;

   else

   {

       for(int k=3; k<num/2; k++)

       {

           if(num%k == 0)

               prime++;

       }    

   if(prime>1)

       cout<<num<<" is not a prime number."<<endl;

   else

       cout<<num<<" is a prime number."<<endl;

   }

}

OUTPUT

Enter a positive number.

-7

Invalid number. Enter a positive number

0

Enter a positive number.

79

79 is a prime number.

Explanation:

The user input is validated for positivity. A do while loop along with an if statement is implemented for verification.

do

   {

       cout<<"Enter a positive number."<<endl;

       cin>>num;

       if(num<1)

       {

           cout<<"Invalid number. Enter a positive number"<<endl;

           cin>>num;

       }

   }while(num<1);

The test for prime number is done by using multiple if else statements.

If user inputs 1, 2, or 3, message is displayed.

Else If user inputs an even number, message is displayed for not prime. This is done by taking modulo of the number upon division by 2.

Else if user inputs neither an even number nor a number less than 3, the modulus of the number is taken with divisors beginning from 3 up to half of the input number.

For this, an integer variable prime is initialized to 0. A number can be completely divisible by itself or by its factors.

If the number is divisible by any of the divisors, value of variable prime is increased by 1. If value of prime is greater than 1, this means that the user input is divisible by more than one divisor. Hence, the given number is not a prime number.

5 0
3 years ago
Which of the following correctly describes a work in the public domain?
Anarel [89]

Answer:

B

Explanation:

I took the test got a 100

8 0
3 years ago
ANSWER ASAP GIVING BRAINIEST FIVE STAR AND HEART!
scoundrel [369]

A formula is statement written by the user to be calculated. Formulas can be as simple or as complex as the user wants. A formula can contain values, references to cells, defined names, and functions.

All formulas must start with the equals sign. =1+2+3

A function is a piece of code designed to calculate specific values and are used inside formulas. Functions to sum values, calculate a trigonometric cosine, and to calculate the current time are built into excel. Additional functions can be defined using Visual Basic.

Functions are typed alongside parenthesizes, where in the arguments if any are listed in between. To use functions in a formula, for example

=COS(3.14) will return the calculated cosine. =NOW() returns the current time. =SUM(1+2+3) *2 will multiply the sum by 2Explanation hope it helps

8 0
3 years ago
Read 2 more answers
Other questions:
  • When your Windows XP file becomes too large to fit in a single window, which of these components allows you to bring different p
    6·1 answer
  • High productivity will typically get you positive attention and feedback when you are on a job.
    7·1 answer
  • type of weapon of mass decruction taht spreads deadly radioactive material by way of conventinal explosion
    15·1 answer
  • All of the following are challenges presented by changing technology as it relates to the special events field EXCEPT: A. the ab
    13·1 answer
  • Tom's Art Supplies used to sell art supplies through mail order catalogs, but the company's order takers often had difficulty de
    9·1 answer
  • Which Additional Authorization List item can replace the hook at the end of the winch cable for fastening the cable to some load
    12·1 answer
  • Is downloading like installing?
    13·1 answer
  • Which of the following instructions should be allowed only in kernel mode? (a) Disable all interrupts. (b) Read the time-of-day
    11·1 answer
  • _______ make up the basic structure of a relational database with columns containing field data and rows containing record infor
    6·2 answers
  • What do you understand by the term polysome?​
    14·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!