All categories

2 years ago

When a support agent does not know the answer to a question, a good incident management strategy is to tell the user ____.

1 answer:

4 0

When you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her.

<h3>What is incident management?</h3>

Incident management can be defined as a strategic process through which a business organization or company identifies, analyzes, and correct hazards, so as to ensure that normal service operation is restored as quickly as possible to end users after a disruption, as well as to prevent a re-occurrence of these hazards in the future.

As a support agent, if you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her at a latter time.

Read more on incident management here: brainly.com/question/11595883

You might be interested in

You plan to use the Fill Down feature on a formula and you need to keep a cell reference the same. Which of the following format

yKpoI14uk [10]

A $E19 I now it because I am in college

6 0

3 years ago

Read 2 more answers

Describe the Pros and Cons Associated with Cloud Computing Cloud Computing was introduced in 1999 by a company named "Salesforce

Rudik [331]

Answer & Explanation:

Pros of cloud computing:

Cloud computing provides high speed due to faster deployment of services in fewer clicks.
It eliminates the need of IT infrastructure and manageability.
It is cost efficient as it provides huge space availability.
It makes it easy to get backup and recovery.
It is easy to access information anytime and anywhere in the world.
Due to cloud computing, it is very easy to add or remove services as required.

Cons of cloud computing:

It makes the data vulnerable and information theft challenges can be encountered.
Internet connection is required all the time.
There is less control available as it runs on remote servers.
Migrating information can become difficult.
It can face technical issues so the information will not be available for a limited time.

7 0

2 years ago

4) Tables in HTML are the attractive way of representing information in the form of rows and WMS.

olchik [2.2K]

Answer:

1) if "<table>" is an option then that's the answer

2) <HTML>

3) <tr>

4) border-collapse collapse

5) <caption>

Explanation:

Currently studying HTML and these are the tags I'm familar with.

4 0

2 years ago

Do warnings ever expire?

DIA [1.3K]

What’s a warning? how do i get one haha

7 0

3 years ago

Read 2 more answers

Which three IP addresses may be pinged by the Test Management Network feature in the ESXi hosts DCUI

Sholpan [36]

Answer:

Primary DNS server

Secondary DNS server

Default gateway

Explanation:

The following tests are performed by ESXi:

Pings the subnet gateway that is stated.

Pings the primary DNS server that is stated.

Pings the secondary DNS server that is stated.

Ensure that the hostname of the ESXi host is resolved by it.

Based on the above, the three IP addresses may be pinged by the Test Management Network feature in the ESXi hosts DCUI are are therefore the following:

Primary DNS server

Secondary DNS server

Default gateway

5 0

2 years ago