When a support agent does not know the answer to a question, a good incident management strategy is to tell the user ____.

1 answer:

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When you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her.

<h3>What is incident management?</h3>

Incident management can be defined as a strategic process through which a business organization or company identifies, analyzes, and correct hazards, so as to ensure that normal service operation is restored as quickly as possible to end users after a disruption, as well as to prevent a re-occurrence of these hazards in the future.

As a support agent, if you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her at a latter time.

Read more on incident management here: brainly.com/question/11595883

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