When a customer does not understand his or her role in the service delivery process, he or she is contributing to provider: Gap 3
<h3>What is the Gap 3?</h3>
Gap 3 : The chasm between service quality requirements and actual service provision
The service members may encounter situations that cause this gap. It could happen as a result of poor training, inability, or reluctance to uphold the required service standards. It could result from ineffective evaluation and compensation systems. This disparity is primarily due to ineffective recruitment.
This gap may be caused by a failure to balance supply and demand. Also lacking are context, perceived control, and empowerment. An illustration would be a restaurant that communicates highly stringent criteria for the food it serves, but the personnel might not receive the right training on how to adhere to those standards.
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The following benefits a franchisee enjoys over <u>other small business owners</u> is:
- <u>A. Franchises benefit from the successful marketing provided by franchisors.</u>
- <u>D. Franchises have a lower 5-year failure rate than other small businesses</u>
A franchise is a business that operates by using the services of a franchisor who is in charge of <u>branding the company</u> and a franchisee who uses the name of the brand to do business and <u>pays a royalty fee</u>.
<em>Small business owners</em> are people who do the marketing, branding, packaging and sales by themselves <u>without necessarily involving the services of a marketer</u>.
Some of the benefits of a franchisee over <u>small business owners</u> are the facts that:
- They benefit from the successful marketing the franchisors provide
- They have a lower failure rate after 5 years.
- Therefore, the correct answers are options A and D
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Answer:
A) To improve capacity the constraint that must be addressed is the preparation and dispatch constraint which is similar to all three shops.to address this a central preparation / dispatch center that serves all three shops the needed products should be created independently, with the primary purpose of mass preparation/dispatch to the coffee shops and not attending to customers which hampers the production of the three shops.
B ) To improve efficiency: packaging should be made ready at the drive thru station so that customer who drive in can quickly pick up the package without having to queue up for long. also consider preparing some orders on the menu that attracts the most customers ahead of time this way the queue would be reduced.
C ) At store level to improve performance proper stock taking should be essential to ensure there is enough products on the menu to serve to the customers
Explanation:
A) To improve capacity the constraint that must be addressed is the preparation and dispatch constraint which is similar to all three shops.to address this a central preparation / dispatch center that serves all three shops the needed products should be created independently, with the primary purpose of mass preparation/dispatch to the coffee shops and not attending to customers which hampers the production of the three shops.
B ) To improve efficiency: packaging should be made ready at the drive thru station so that customer who drive in can quickly pick up the package without having to queue up for long. also consider preparing some orders on the menu that attracts the most customers ahead of time this way the queue would be reduced.
C ) At store level to improve performance proper stock taking should be essential to ensure there is enough products on the menu to serve to the customers
The answer, on the point of view of Boster, is A. Debit notes receivable and credit accounts receivable (not payable i think). This is from the point of view of Boster. So to Boster, he will have an accounts receivable by Martin company. So what Martin did is that he offered a promissory note to Boster. This will increase Boster's notes receivable. At the same time, this will also lessen Boster's accounts receivable since this turned into a notes receivable.
Answer:
The discount rate that makes the net present value equal to zero.
Explanation:
The internal rate of return is the discount rate that equates the after tax cash flows from an investment to the amount invested.
It is the discount rate that makes the net present value equal to zero.
I hope my answer helps you
