Answer:
<u>Zone of tolerance</u>
Explanation:
Zone of tolerance with respect to a service refers to, the acceptable range to a customer, that lies between the perceived desired level of service expected and the minimum level of service acceptable.
The service which the customer anticipates or expects to be delivered by a firm is referred to as predicted service.
Customer expectations do not depict a single level of expectation, rather they follows a range of expectations. This range is represented as zone of tolerance.
If the service received lies in the zone of tolerance, the customer would be satisfied. If it is higher than the desired level, the customer would consider it exceptional.
In case the service received falls below the minimum level of acceptance, the customer would be disappointed and feel deceived or tricked.
Answer:
The answer is: A) omnichannel distribution
Explanation:
Onmichannel distribution is a multichannel approach to sales were customers are provided with a seamless shopping experience by integrating operations between brick and mortar stores and online shopping.
The internet changed our world and made information available anywhere, anytime. So shoppers can now buy something online at 11 PM while lying on their beds and they can decide to get the products sent home or pick them up at a store by themselves.
Companies that aren´t able to offer this type of shopping experience will tend to disappear (i.e. Sears).
The type of employee that would most likely be satisfied and perform at a high level is motivated employee.
<h3>Who is
Hackman and Oldham?</h3>
Richard Hackman and Greg Oldham developed a model which itself motivates employees for the jobs.
The model focuses on the perspective that if the job is not monotonous, it can motivates the employee and would not feel discouraged to work.
Hence, the type of employee that would most likely be satisfied and perform at a high level is motivated employee.
Read more on about Hackman and Oldham here: brainly.com/question/13103980
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Answer:
From a cost savings perspective the switch should be made in-house
Explanation:
In deciding whether Cool Systems should make or buy the switch , we calculate the relevant applicable to both situations,then compare t see which option saves costs.
The cost of making the switch is calculated thus:
Direct materials per unit $5
Direct labor $3
Variable overhead <u>$6</u>
Total relevant cost <u> $14</u>
The cost of purchasing the switch from another supplier is $15
From the above analysis, it is preferable to make the switch in-house as that option saves $1($15-$14) per switch.
However, it might be that we need to look beyond cost savings sometimes,purchasing the switch from another supplier might be viable if the quality of the outside switch is better or that the outside supplier can deliver in timely fashion.
