You should see that the distribution follows a geometric series with common ratio 1/4.
Sum geometric = (first term) / (1 - common ratio) = p/(1 - 1/4) = 4p/3
But the sum of all the probabilites must equal 1 ----> 4p/3 = 1 ----> p = 3/4
P(2 or more claims) = 1 - P(0 claims) - P(1 claim) = 1 - 3/4 - 3/16 = 1/16</span>