The correct answer is cognitive dissonance.
Cognitive dissonance (CD) refers to a situation in which a person experiences feelings of discomfort that results from engaging in two contradictory behaviors, thoughts or attitudes. The discomfort that a person feels usually leads him or her to alter one of the two contradictory behaviors, beliefs or attitudes.
Mc Whorter believes that texting “degradates written language” because he deliberates that texting is not really a written language. He also adds that texting bear a resemblance to spoken language due to the fact that it evades punctuation and capitalization. It has a tendency to to be looser and telegraphic, as well as less reflective.