Answer:
<u>Customer satisfaction.</u>
Explanation:
Customer satisfaction is an extremely relevant factor for a company as it can directly influence the success or failure of a business.
The whole experience that the customer will have with your company will influence their perception and decision to re-establish relationships with the organization. The company should pay attention to the set of determinants responsible for customer satisfaction, the product must meet their needs, service and service should be cordial and optimized to clarify doubts and assist in the process of purchase and customer loyalty.
So on that issue, an employee like Sharon will negatively impact customer satisfaction, which has not been answered and badly answered. What the organization can do to improve this cycle is to invest in employee training and motivational policies that help increase job satisfaction and thereby increase customer satisfaction.
I think the answer is Downwards;increases
The main mistake made by North American when trading with a middle Eastern companies are being Impatient.
Explanation:
- Middle east countries include countries such as United Arab Emirate, Iran, Iraq, Turkey, Egypt etc.
- North Americans are known to have a good trading relationship with many nations through out the world.
- But the failed to maintain a healthy and good trading relationship with Middle eastern companies such as UAE etc.
- On of the main reason why they failed is due to their impatience as arab people usually hesitate to take decisions regarding business right away and will demand some three or more business meetings before agreeing for trading, where on the other hand North americans didn't have such patience.
Hence their trading with North americans failed.
