Question

Katrina is being billed for medical services that should have been paid by her insurance. What strategies can help her work successfully with her insurance company?
Avoid calling during business hours when people are busy and speak clearly and firmly
Be stern and raise your voice during calls, and use email whenever possible to get responses in writing
Speak politely and trust that others will follow through with what they say they will do
Take notes when you talk to people and follow up to make sure people did what they agreed upon

Answer 1

That answer is actually wrong I just took the quiz and got it wrong the right answer is:
Take notes when you talk to people and follow up to make sure people did what they agreed upon.
 
I know thats the right answer because when I retook the quiz I got it right.
Even though the other answer said make mores sense. Its not right.

Answer 2

Katrina should:
Speak politely and trust that others will follow through with what they say they will do.
This will lead to a productive and positive relationship being formed with a company, allowing her concerns to be sorted out in the most successful and time efficient manner.