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s2008m [1.1K]
3 years ago
14

American Express Company is a major financial services company, noted for its American Express® card. Below are some of the perf

ormance measures used by the company in its balanced scorecard follow:
Average card member spending
Cards in force
Earnings growth
Hours of credit consultant training
Investment in information technology
Number of card choices
Number of Internet features
Number of merchant signings
Number of new card launches
Return on equity
Revenue growth
For each measure, identify whether the measure best fits the innovation, customer, internal process, or financial dimension of the balanced scorecard.
Business
1 answer:
Yanka [14]3 years ago
3 0

Answer:

Explanation:

Average card member spending  - Customer

Cards in force   - Customer

Earnings growth  - Financial

Hours of credit consultant training  - Internal process

Investment in information technology  - Innovation

Number of card choices  - Customer

Number of Internet features  - Innovation

Number of merchant signings  - Customer

Number of new card launches  - Innovation

Return on equity  - Financial

Revenue growth - Financial

In customers, it shows the spending power, merchant signing, and card choices etc

The innovation reflects the new features of the product which attain the enables the competitive advantage

And, the financial reflects the financial position of the business organization by applying the various financial ratios

The internal process reflects the internal functions of the business organization

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Kim Inc. is considering the replacement of a piece of equipment with a newer model. The following data has been collected: Old E
Ulleksa [173]

Answer:

Kim Inc.

The net advantage (disadvantage) of replacing the old equipment with the new equipment is:

= $7,500.

Explanation:

a) Data and Calculations:

                                                     Old Equipment     New Equipment  

Purchase price                                 $262,500              $450,000

Accumulated depreciation                  95,000               0  

Annual operating costs                     300,000                245,000

Total operating costs for 10 years 3,000,000             2,450,000

Salvage                                                 92,500             0

Total incremental cost                 $2,907,500           $2,900,000

b) The net advantage obtained by Kim for replacing the old equipment with the new equipment is $7,500 ($2,907,500 - $2,900,000).  Note that the purchase price of the old equipment with its accumulated depreciation are not relevant costs.  This case is worked out without taking into account the time value of money.  Assuming that the present value of the cash flows was computed, a different result and conclusion would be reached.

4 0
3 years ago
In the treatment of U.S. exports and imports, national income accountants _____. rev: 04_09_2018 Multiple Choice subtract export
pogonyaev

Answer:

The correct answer is: add exports but subtract imports in calculating GDP.

Explanation:

National income refers to the production of goods and services by the residents of a nation within the geographical boundaries of a nation in a given period.

In the calculation of national income, net exports are included. This net export is the difference between exports and imports. In other words, we can say that exports are added and imports are included.

6 0
2 years ago
Based on the given information, what will be the working capital of the company?
Romashka-Z-Leto [24]

Answer:

$37,000

Explanation:

Working capital indicates the difference between a company's current assets and its current liabilities.

Current assets include such as cash at hand, bank balances, cash equivalents, and inventories. Current liabilities are accounts payable, bills, and short term debts.

in this case,

Current assets include

Inventory    $50,000

Cash at Bank    $ 5,000

prepaid rent    <u>  $5,000</u>

Total current assets <u>$60,000</u>

current liabilities

Notes Payable   $20,000

tax payable       <u>   $3,000</u>

Total current liabilities  <u>   $23,000</u>

Working capital

= $60,000 - $23,000

= $37,000

7 0
2 years ago
Erin has been analyzing the manufacturing process for a local company and is starting to see some changes because of her suggest
galben [10]

Answer: six sigma; eliminate waste.

Explanation:

Here's the remainder of the question:

This scenario is an example of [budget review, Six Sigma, Total quality managment], a principle that is most likely being implemented to[eliminate waste,foster teamwork,exceed customer expectations].

The scenario discussed in the question is an example of six sigma. Six Sigma refers to a data driven method that is used in detecting defects and eliminating wastes. It helps organizations improve their business processes capability which is vital in the improvement of performance and the reduction in defects.

Six sigma also beings about improvement in the morales of the workers, and the improvement in profits.

7 0
3 years ago
Steve’s Lumber Company features a large selection of materials for flooring, decks, moldings, windows, siding and roofing. It is
liq [111]

Answer:

1. The major issue in the process is the lack of communication between different parties. The process being manually driven, might affect the customer satisfaction and lead to lost sales. The changes which need to be made is to make available the price information of different items at once, when the customer comes in to place an order. This can be made possible by asking the suppliers to send the updated sheet every morning before the day's business begins. It will be better if the entire uncatalogued as well as the price sheet is in electronic form, which can be updated immediately, as soon as the information is received from supplier in the morning. One better alternative is to connect the suppliers through an ERP so that their price might reflect at the company's end as soon as it is updated, It will reduce much hassle and mistakes that might creep in due to manual process.

2. a. The number of customers leaving per day / week to competitors due to inefficiency.

b. Total average delay in customer's order.

c. Customer satisfaction rating of the process as this will give the overall picture of customer's opinion about the company.

3. The information system might enable the suppliers to update their information each day which can then be used by the company reps to find out the right price of an item and enable him /her to provide the estimate immediately, leading to greater customer satisfaction, reducing the lost sales and eliminating the chances of a wrong quote being given.

4 0
3 years ago
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