Answer:
<u>Zone of tolerance</u>
Explanation:
Zone of tolerance with respect to a service refers to, the acceptable range to a customer, that lies between the perceived desired level of service expected and the minimum level of service acceptable.
The service which the customer anticipates or expects to be delivered by a firm is referred to as predicted service.
Customer expectations do not depict a single level of expectation, rather they follows a range of expectations. This range is represented as zone of tolerance.
If the service received lies in the zone of tolerance, the customer would be satisfied. If it is higher than the desired level, the customer would consider it exceptional.
In case the service received falls below the minimum level of acceptance, the customer would be disappointed and feel deceived or tricked.
Answer:
a.
Explanation:
According to my research on purchasing decisions and factors, I can say that based on the information provided within the question this is an example of how experience can narrow a customer's perceptions of the value of a product's differentiated features. Since after having hands on experience with the compact, fuel-efficient Japanese import, Anthony began to realize that the Luxury SUV's "value" wasn't really there or "worth it" in his opinion.
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Answer: $8,391.90
Explanation:
So the company borrowed $40,000 from a bank.
They are to pay 7% interest on the note per year for 6 years.
We are to find the annual payments.
7% represents a constant payment schedule per year so we can use an Annuity formula.
Seeing as the Annuity factor has been calculated for us already we don't need to formula though.
The present value of an annuity factor for 6 years at 7% is 4.7665.
Calculating the present value of the annual payment can be done as follows,
= Amount / PVIFA (Present Value Interest Factor for an Annuity)
= 40,000/4.7665
= 8391.90181475
= $8,391.90
The annual payments equal $8,391.90.
Answer:
This can be a positive challenge for Peter's career, as by taking on Thomas he will handle different tasks and job challenges, and by taking on the new responsibilities effectively, he will be able to be more recognized in the organization he works with and gain more trust from your superiors and Thomas, which is a positive point in the work environment that can lead to future promotions.
