Question

Jenny runs a small boutique in New Orleans and has five employees working under her. Lately, she has noticed that her boutique has not been delivering customer orders on time, and she has realized that it is because of the rise in the number of customers and insufficient manpower. She has decided to employ another five employees. Which step of the change process is illustrated in the scenario?

Answer 1

Lewin's three stage change process include the steps 'Unfreeze', 'Change' and 'Refreeze'. Jeenny's decision to recruit five employees illustrates the 'Unfreeze' step. It is the first step in a change management process. This step includes determining what needs to be changed. After she discovered that not delivering the customer orders on time is the problem and that is due to the insufficient manpower, she has decided what to do. This resembles the 'Unfreeze' step in the Lewin's three stage change process.