<span>Knowing what your listeners value or need and appealing to those values or needs is known in persuasion as: positive motivation
Positive motivation tend to rely on the thought of what things/reward that you might get in the future if you're successful in sustaining your current approach of doing things</span>
An idea that is stated directly in the text
I believe the answer is: <span>emotion-focused and problem-focused coping.
Emotion focused coping refers to the method of tackling problem by controlling our emotion (such as deep breathing to reduce anxiety) . Problem-focused coping refers to the method of tackling problem by using technical approach (such as using notes to help her delivery)</span>
