Answer:
The correct answer to the following question is option A) .
Explanation:
One way in which firms identify customer is through observational characteristics which can be age, by knowing the average of their target customers , a firm can know whether their target customers would be willing to wait in long lines or not for getting the firms product. As if their target customers mainly consists of old age then those customer won't be willing to wait in long lines to get the product.
Answer: The correct option is C.
Explanation: From the scenario given above, we can see that Thomas has not shown any intention to replace the expensive team members, the only option in this case would then be to properly utilize their expertise to the advantage of the company.
In order to do this therefore, a SWOT analysis would need to be carried out and utilized in gaining an edge over the competition.
In this case, Thomas would make sure that the expertise of all his team members are brought to bare, the company would analyze the competition to see where it is lacking in customer satisfaction, and then try to gain the upper hand by including features in their product that the competition does not have in theirs.
This strategy will help in achieving a competitive advantage.
Me too , I need more friends :(
