Answer: C. Complicate Marketing and Sales processes.
Explanation: Customer Relationship Management (CRM) is aimed at fostering a better and more efficient company to customer/client relationship. Customer Relationship Management provides platforms and services required to make customers feel comfortable and happy, thereby increasing client retention and influx and ultimately driving sales. Customers Relationship Management provides better customer service, efficient call center services by ensuring customers can easily make enquires and get adequate information, Ensure that deals are closed faster by providing adequate support for their staffs.
Complicating marketing and sales processes is against the duties and objectives of customer relationship management.
Hack your personal accounts
Answer: formal education
experience
Explanation:
Aptitude could be described as the capability to learn a particular job or skill. The vital way of learning and aptitude is by formal education experience. Formal education experience is a structured system of learning whereby the students are trained by teachers for a certain period of time. The environment are a classroom type which involves the student making use of various learning material, the learning process cuts across various fields of life.
Answer:
Letter d is correct. <em>Responsiveness.</em>
Explanation:
Responsiveness is the dimension of quality of service that is most important to Veronica because she is a customer whose primary service need is speed.
To achieve this dimension of quality of service, the company must implement strategies that help optimize the speed with which its service is delivered to the customer. To assess responsiveness, the company needs to obtain data on how long it provides customer response, and then align your prospect's needs with their response time.
The answer is the formation of a cognitive map. A cognitive map is a kind of mental illustration which helps an individual to obtain, code, collect, remember, and decipher info about the kin locations and features of occurrences in their everyday environment.
