When a customer does not understand his or her role in the service delivery process, he or she is contributing to provider: Gap 3
<h3>What is the Gap 3?</h3>
Gap 3 : The chasm between service quality requirements and actual service provision
The service members may encounter situations that cause this gap. It could happen as a result of poor training, inability, or reluctance to uphold the required service standards. It could result from ineffective evaluation and compensation systems. This disparity is primarily due to ineffective recruitment.
This gap may be caused by a failure to balance supply and demand. Also lacking are context, perceived control, and empowerment. An illustration would be a restaurant that communicates highly stringent criteria for the food it serves, but the personnel might not receive the right training on how to adhere to those standards.
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Answer:
oligopoly
Explanation:
An oligopoly is a market structure comprising a few firms dominating a large market with many buyers. The few firms sell similar or differentiated products. Each of the firms commands a sizable market share and can influence the market. Apart from the few dominating firms, there could be other small sellers with a smaller market share operating in the market. Another example of an oligopoly market is the air travel business, where a few airline companies dominate the market.
Characteristics of oligopoly market include
- Barriers to entry due to heavy capital requirements and market domination by a few firms.
- Each firm sets its price
- heavy advertising to woe clients
- Collaboration among the few dominating firms
Answer:
The journal entry to record the merchandise return and the payment should be:
Dr Cash 2,940
Dr Sales discount 60
Dr Sales returns and allowances 600
Cr Accounts receivable 3,000
The second entry must be made to record the increase in inventory:
Dr Merchandise inventory 600
Cr Sales returns and allowances 600
Explanation:
The sales returns and allowances account is used to record returned merchandise, while the sales discount account is used to record discounts for early payments or other types of sales discounts.
Answer:
B. Sarbanes-Oxley
Explanation:
The Sarbanes-oxley act also know as Public company accounting reform and investor protection Act and Corporate and Auditing Accountability, Responsibility, and Transparency Act is a US Federal law that cracks down on corporate fraud. The act gave protection to whistleblowers and strengthened the independence and financial literacy of corporate boards.
The Act mandates archiving business documents and relevant internal communication, including e-mail and instant messages to guard against destruction of evidence to impede a federal investigation.
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