To direct the employees and respond to any calls/emails regarding a problem or upgrade that should be changed/fixed. (I don't know if that's what you wanted)
Answer:
"Having more than one goal can cause problems at work as it makes it difficult to focus on just one thing and thus can lead to poor results. This is because by having multiple goals there is less concentration, less focus and therefore less ability to accomplish various goals at work with more efficiency and quality."
Because the string is invalid or your source is not attached to your search engine.