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zhannawk [14.2K]
3 years ago
7

Sharon is unhappy with her job as a salesperson at a retail store for many reasons. Yesterday a customer asked her where the sha

mpoo was located. Sharon listlessly replied, "I don't know." She then turned her back on the customer and continued stocking the shelf. This is an example of how job satisfaction can affect ________. turnover employee OCB absenteeism customer satisfaction workplace deviance
Business
1 answer:
postnew [5]3 years ago
6 0

Answer:

<u>Customer satisfaction.</u>

Explanation:

Customer satisfaction is an extremely relevant factor for a company as it can directly influence the success or failure of a business.

The whole experience that the customer will have with your company will influence their perception and decision to re-establish relationships with the organization. The company should pay attention to the set of determinants responsible for customer satisfaction, the product must meet their needs, service and service should be cordial and optimized to clarify doubts and assist in the process of purchase and customer loyalty.

So on that issue, an employee like Sharon will negatively impact customer satisfaction, which has not been answered and badly answered. What the organization can do to improve this cycle is to invest in employee training and motivational policies that help increase job satisfaction and thereby increase customer satisfaction.

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Gannon Enterprises is in the midst of a major strategic change. To lessen resistance from some of the senior managers who are op
Vera_Pavlovna [14]

Answer:

The correct answer is negotiation.

Explanation:

A definition of negotiation that appears on the internet expresses, which is the communication process that aims to influence the behavior of others and where both parties reach a WIN-WIN agreement. The reason why at the end of a negotiation both parties can believe that they have won is that neither the interests nor the values have to be opposed, and it is the responsibility of the negotiators to discover the complementary points to develop a negotiation with the win-win scheme.

On the other hand, negotiation techniques are defined as the mechanisms and models of behavior that the parties use to influence the other and achieve a satisfactory solution to a conflictive encounter. These actions are based on the potential power of the parties involved in the negotiation.

7 0
3 years ago
How does the use of credit influence businesses and the economy?
Anarel [89]
A credit company will look at your history with credit and either accept you or deny you based on your credit score

i hope this helps..;)


5 0
3 years ago
Read 2 more answers
Which of the following would be included in a properly prepared comprehensive annual financial report (CAFR), but not in the min
Elan Coil [88]

Answer: D. Combining and individual fund financial statements.

Explanation: Annual financial Report, the most common of this set of reports issued are general purpose financial statements that include income statement, balance sheet, retain earnings and statement of cash flow. It is a financial statement of 12 consecutive months in a year.

There are items that will be include such as Combining and individual fund financial statements.

7 0
3 years ago
The JPY/AUD spot exchange rate is 82.42, the JPY interest rate is 0.15%, and the AUD interest rate is 4.95%. If the interest rat
defon

Answer:

The answer is B. -97.7.

Explanation:

As the question gives us the spot rate, the interest rates of two countries, We can apply the covered interest parity to calculate the 90-day forward exchange rate JPY/AUD from which 90-day forward points can be derived.

F = S x ( 1+ Rjpy) / ( 1+ Raud); in which Rjpy denoted as JPY interest rate ( 0.15% per annum) while Raud is AUD interest rate ( 4.95% per annum).

F = 82.42 x (1+ 0.15% x 90/360) / ( 1 + 4.95% x 90/360) = 81.443

=> The 90-day forward points is : 100 x ( F-S) = 100 x ( 81.443 - 82.42) = -97.7

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3 years ago
which type of classroom enables students to attend lectures without being physically present with the teacher
il63 [147K]
An online classroom allows you to do it without physically being there
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4 years ago
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