There are different aspect of customer service. Properly addressing the customer's needs the first time they call, eliminating the need for a second call, is called first call resolution.
<h3>Customer relationship management (CRM)</h3>
- In customer relationship management (CRM), we can say that first call resolution is simply the right step taken in addressing the customer's need especially when they call in the first time.
Conclusively, This helps to remove the need for the customer to be follow up on with second call and thus strengths customer relationship with the brand.
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Answer:
Understanding electricity storage in batteries.
How does battery energy storage work?
- A battery energy storage system (BESS) is an electrochemical device that charges (or collects energy) from the grid or a power plant and then discharges that energy at a later time to provide electricity or other grid services when needed.
<h3>What is Battery storage?</h3>
- A battery storage system can be charged by electricity generated from renewable energy, like wind and solar power.
- Intelligent battery software uses algorithms to coordinate energy production and computerized control systems are used to decide when to keep the energy to provide reserves or release it to the grid.
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Answer:
Increasing current profits when doing so lowers the value of the firm's equity.
Explanation:
Agency problem is the likelihood that managers may place personal goals ahead of corporate goals. A characteristic feature of corporate enterprises is the separation between ownership and management. Thus, with the objective of survival, management would aim at satisfying instead of maximizing shareholder´s wealth.
Three generic agency problems arise in business firms:
-The conflict between the firm´s owners and its hired managers.
-The conflict between controlling and minority shareholders.
-The conflict between shareholders and non shareholders constituencies.
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