The available options are:
Understand the customer journey
Identify customer requirements based on their behavior and interactions
Provide a steady stream of marketing-qualified leads to the sales team
Help curate the right kind of content for customers
Provide feedback to the operations team regarding product quality
Answer:
Identify customer requirements based on their behavior and interactions
Explanation:
The component that includes aspects of the customer's interaction with an enterprise platform is "Identify customer requirements based on their behavior and interactions."
The above statement is true because when a customer uses an app to order pizza for delivery, the app can identify the customer's requirements based on the interaction between the customer and the app.
The customer uses the app to ask for what he wants, which is the requirements based on his behavior; the app identifies these wants and acts accordingly. This also shows interactions between the app and the customer.
Answer:
Explanation: For "BEST way to handle the situation," try Option 1, because it would possibly help them or make the Technical Support Representative do less work.
For "WORST way to handle the situation," Option 4 would be the best because you're basically just hanging up on the person.
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Answer:
Outsourcing
Explanation:
Outsourcing is a business practice to use third party companies outside business to complete task which were previously done by in-house teams.
Outsourcing is a good cost cutting technique while not compromising very much on the services provided by the business.
There are many pros and cons associated with this technique
Following are some pros
- Outsourcing some work increase the efficiency of in house team as they have less work load and they can better focus on their work
- Outsourcing work significantly cuts the cost with access to more skilled expertise.
- Outsourcing let's you better risk manage. As risk management is shared between both the companies.
Following are some cons
- Biggest con of outsourcing is loss of control.When you give your product to a third company to do it for you, you loss control of the product.
- With less involvement of the owning business innovation process may see slow growth in out sourced projects
Answer:
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