1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
Nataliya [291]
4 years ago
11

Enterprise Rent-A-Car closely ties customer service to employee success. With a tracking system called the Enterprise Service Qu

ality Index (ESQi), the company routinely follows up with customers by phone to determine their level of satisfaction with their most recent Enterprise service encounter. Only completely satisfied customers count toward an employee ESQi score, which is used to measure employee's potential for promotion. Enterprise is using_________ to determine whether performance meets standards.
Business
1 answer:
Dima020 [189]4 years ago
6 0

Answer:

GAP 1

Explanation:

The GAP model  service quality is a model developed to evaluate the level of customer satisfaction.It is based on the believe that customers are satisfied when services received meet their expectation and vice versa.

It lists 5 Gaps as the major Gaps an organization must satisfy to meet customers expectation , of which is Gap 1 is among

Gap 1 can be explained as the difference between the customers' expectation and the level of services received which arises because the company does not know the specific expectation of the customer

You might be interested in
A construction project has been tasked with building a four-lane road from a remote mountain fortress to a major expressway lyin
ELEN [110]

<u>Answer:</u>

<em>A) Whether the strongest donkey can transport the most substantial piece of equipment  is the most important.</em>

<u />

<u>Explanation:</u>

The decision-making is sorting out, arranging and controlling elements of an administrator. Essential leadership is critical to accomplish the hierarchical objectives/goals inside the given time and spending plan. Necessary guidance is an unavoidable capacity of administrators planned for achieving authoritative objectives.

It is not the demonstration of settling on choices that is so alarming, and it is the vulnerability of the outcomes and repercussions of those choices that we dread the most. Similarly, as nobody is genuinely scared of statures, they terrified of falling.  Here, in this issue, we opt out to look forward how much a strongest donkey can transport. It is useless to examine the weakest one.

7 0
3 years ago
You have discovered that when the required rate of return on a bond you own fell by 0.5 percent from 8.2 percent to 7.7 percent,
Alborosie

Answer:

4.5 years

Explanation:

the change in price = $970 - $950 = $20

the change in rate of return = 7.7% - 8.2% = -0.5% or -0.005

to determine the duration of the bond we can use the following formula:

duration = (Δ price / price) / [Δ rate / ( 1 + rate)]

= ($20 / $970) / [-0.005 / ( 1 + 0.077)] = 0.0206 / (-0.0046) = -4.48 years ≈ 4.5 years (remaining time is positive)

6 0
3 years ago
In a progressive tax system, who pays a greater proportion of their income in taxes?
lys-0071 [83]

Answer:

B. people with high incomes

Explanation:

A progressive tax system imposes high tax rates to high-income earners. In a progressive tax system, the applicable tax rates are based on income level. The higher the income, the higher the tax rate.

Low-income earners will be taxed at a lower rate, hence only a small proposition will be used for taxes. High-income earners will be taxed using a higher tax rate, meaning a bigger proposition of their income will be spent on taxes.

7 0
3 years ago
A corporation's board of directors are - the sole owners of the corporation. - control the day-to-day activities of the corporat
Alexeev081 [22]

Answer:

- control the day-to-day activities of the corporation.

Explanation:

The  board of directors are people chosen by the instiution, the owners of the institutions or the members of an institution to govern the institution and be responsible for the actions and directions that the organization takes, they could be owners, workers or externate associates to the institution and they control the day-to-day activities of the corporation.

3 0
3 years ago
When considering where to export, advantages to managers of focusing on a nation that is already a sizable purchaser of goods co
NNADVOKAT [17]

Answer:

Option "C" is the correct answer to the following statement.

Explanation:

While deciding where to sell, export and import laws are not insuperable for managers to rely on a country that is a large consumer of goods imported from native countries.

  • Many products sold to a foreign investor need no export license. Both products are however subject to the laws and legislation on export control.
  • The easiest way to find if an item needs an export license is to verify which authority has control over the commodity you are attempting to sell, or controls it.
7 0
3 years ago
Other questions:
  • Our company is deciding whether to invest in a new machine. The new machine will increase cash flow by $324,000 per year. You be
    5·1 answer
  • In advertising, rating refers to multiple choice the geographic region to which an advertising campaign will be directed. the gr
    12·1 answer
  • James and kay enter into a contract for the sale of a bicycle, but kay later refuses to deliver the goods. james asks a court to
    13·1 answer
  • In a typical growth pattern, the owner hires managers to run the firm during which stage of development? A. Stage 1 B. Stage 2 C
    14·1 answer
  • Levi, a well-known lumber dealer with a good reputation, buys a load of lumberand pays for it with a check that is later dishono
    9·1 answer
  • What are some qualities needed by Commercial Artists? Check all that apply.
    9·2 answers
  • An increase in demand means that quantity demanded is higher at each price level. True or false
    15·1 answer
  • Sterling Hotel uses activity-based costing to determine the cost of servicing customers. There are three activity pools: guest c
    7·1 answer
  • Which of the following is a case of brand cannibalization?
    5·1 answer
  • Explain why employers are becoming increasingly aware and sensitive to acts of intolerance in the workplace. List measures emplo
    11·2 answers
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!